Privacy policy


Wide the brand cares about our customers. Recognizing your concerns about your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we handle it, what options you have regarding our use of your personal information, and how you can access it.

For more information about the terms and conditions of use of this site, please visit our legal notice page. is defined as "website" to define all online properties and their domains.


You can store or browse our website without giving us any personal information.

However, we do collect personal information when you

- You purchase, order, return or exchange items.

- You request to be placed on our mailing list or to receive other marketing communications.

- You register with our website.

- You apply for a job.

- You enter one of our contests or promotions or complete a survey.

- You submit a comment or question to customer service by e-mail or through our website chat service.

Shopping at Wide the Brand: When you use a payment or credit card to make a purchase on our website, we collect your payment or credit card information to process and administer your payment. We may also collect your billing and shipping address, telephone number, e-mail address and gift certificate message (if any) in order to deliver the products, you have ordered. We may also collect optional information such as your date of birth to send you a birthday card or communication (if applicable).

When you return or exchange purchased products, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and to help us identify and prevent fraud, among other things. For returns of items for which a customer's payment or credit card is refunded, we will ask you to provide your payment or credit card information in order to process and administer the refund transaction.

Marketing Communications: When you sign up to receive our newsletter, catalog or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email and/or mailing address (depending on the delivery method) and information about your interests in order to provide you with the service you have requested.

We will only contact you if you wish to be contacted. You are free to opt-out of receiving promotional communications from us at any time.

Online Registration: In order to take advantage of some of the features on our website (such as the wish-list), you may be required to register. When you register, we will ask you to provide your first name, last name and email address so that we can provide and administer the service you request. At the time of your online registration, we may ask for your consent to receive future marketing information from Wide the brand or its business partners. To withdraw your consent to these communications, please contact us at

Employment Opportunities at Wide the brand: We may advertise employment opportunities on our website. When you apply for a job or submit questions regarding an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials). We use this information to process and respond to your application or other requests.

Contests, Promotions, Surveys: When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and in surveys, to understand our customers and improve our product and service offerings, promotions and events. At the time you enter the contest, promotion or survey, we may ask for your consent to receive future marketing information from Wide the brand or its business partners. To withdraw your consent to these communications, please contact

The "Send to a Friend" feature and other similar features on our website allow you to send emails to others. This feature requires you to provide your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or the consent of the recipient of the email.

Customer Service: When you submit a comment or question to customer service via email or chat, we may collect personal information such as your name, mailing address, email address and/or telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us to enable us to respond to your question.


Except as otherwise provided herein, we will not disclose, rent, sell, transfer or exchange with third parties any personal information about our customers without their prior consent.

Service Providers: We may share your personal information with third parties who perform services on our behalf, such as processing payments, hosting our website, sending emails or other communications on our behalf, running contests and promotions, or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in Canada and the United States by Wide the Brand and third-party service providers.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.

Legal Obligations: We and our service providers will be required to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body for breach of contract or contravention of law, or otherwise under applicable law.

Sale of Business: We may disclose your information in connection with a merger or sale (including disclosure in connection with a bankruptcy or insolvency proceeding) in which Wide the Brand is a party in whole or in part, or in connection with a corporate reorganization or stock acquisition or other change of control of a company, as such information may be considered an asset.


When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, website usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate your experience on our website and to improve it.


Our website uses a technology called "cookies". A cookie is a small piece of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our website where you are prompted to log in or that are customizable. If you are registered on our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. These cookies also provide us or our service providers with information that we will use to customize our website according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our website, you may not be able to take advantage of all the features of our website.

Our website may also use a technology called "tracer tags" or "web beacons". This technology allows us to track the pages of our website that you visit. These "tracer tags" are used to help us optimize and customize our website for you and future visitors to our website.


If you wish to deactivate your account, please make a request electronically.

If you do not wish to continue receiving emails from Wide the brand, please contact Please note that every time we send you an email, we give you the option to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You must allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.


We recognize that our customers trust us to protect their personal information. We take this seriously. We have taken steps to protect the personal information in our custody and control. For example, we restrict access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

In order to provide you with an enhanced level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. Wide the brand will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, Wide the brand does not represent or warrant that Personal Information will not be lost, misused or altered, and Wide the brand assumes no responsibility for Personal Information transmitted to Wide the brand by you, nor for the use or misuse of Personal Information by you or any third party.

Below are some recommendations to help ensure that your online shopping experience is safe.

- If you are using a public computer, always log off when you are finished.

- Do not share your passwords. Remember, anyone who knows your password can access your account.

- When creating a password, use at least eight characters - preferably a combination of letters and numbers. Do not use words from a dictionary, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often.

- Use a different password for each of your online accounts.

- Beware of unsolicited emails and phone calls.

In addition, Wide the brand will never contact you to ask for your credit card or bank account information. This type of information is only sent to Wide the brand when you make a transaction, contact Wide the brand directly, or change your account online. If you receive a suspicious email with a link to update your account information, do not click on that link. Access your account directly at If you are contacted by a stranger who sends you an unsolicited email or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, credit card orders placed through this website will only be accepted by Wide the Brand if the name and billing address match the name on the purchaser's credit card and the address on the purchaser's credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount will not be available for pickup until the credit is posted to your account, which may take three to five business days.


Children & Minors under 16

If you are a child under the age of 16, you may browse our website, but you may not make purchases. You also may not become a registered user, nor may you use any service that requires you to provide personal information. Our site is not designed for children. We do not want to collect personal information from children under the age of 16. This policy is designed to protect children.

If you register and we learn that you are under 16 years of age, we will delete your registration information and send you an e-mail message to notify you. If you are under 16 and want to make a purchase, please have one of your parents place the order for you.


This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the website. We will treat your personal information in accordance with the privacy policy in effect at the time of collection, or as otherwise agreed with you.


You may contact us at any time at the contact information below if you have any questions or comments about this Privacy Policy, if you wish to access or update your personal information file and/or correct any inaccuracies, if you wish to withdraw your consent to receive marketing communications, or if you have a complaint about our handling of your personal information: